Privacy Policy
Magus Journeys
A trading name of SkyWalker Tours Ltd
Company Number: 15807301
ICO Registration Number: 00014272715
Last Updated: 31/05/2026
Introduction
Magus Journeys is committed to protecting your privacy and handling your personal information with care, transparency and respect.
This Privacy Policy explains what information we collect, why we collect it, how we use it, how long we retain it, and the choices available to you.
By using our website, submitting an enquiry, applying for a journey, or travelling with us, you acknowledge that your information may be processed in accordance with this policy.
Who We Are
Magus Journeys is a trading name of SkyWalker Tours Ltd.
For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), SkyWalker Tours Ltd is the data controller responsible for the personal information described in this policy.
For privacy enquiries, please contact:
Email: mags@magsmackean.com
Information We Collect
We may collect information that you voluntarily provide to us, including:
Contact Information
- Name
- Email address
- Telephone number
- Postal address
Journey and Booking Information
- Journey applications
- Booking details
- Travel preferences
- Emergency contact information
Travel Information
Where necessary for the administration of a journey, we may collect:
- Date of birth
- Nationality
- Passport information
- Travel arrangements
Health and Accessibility Information
To help us fulfil our duty of care and provide safe journeys, we may collect information relating to:
- Medical conditions relevant to travel
- Mobility requirements
- Accessibility needs
- Dietary requirements
- Allergies
We only request information that is reasonably necessary for the safe operation of a journey.
Website Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Website usage information
- Cookie preferences
How We Use Your Information
We may use personal information to:
- Respond to enquiries
- Assess journey applications
- Process bookings
- Deliver journeys and related services
- Communicate before, during and after a journey
- Arrange accommodation, transport and other travel services
- Fulfil our duty of care responsibilities
- Improve our services and website
- Meet legal, regulatory, accounting and insurance obligations
- Protect the safety of travellers, guides and staff
We will only process personal information where we have a lawful basis to do so.
Lawful Bases for Processing
Depending on the circumstances, processing may be based on:
Contract
Where processing is necessary to provide a journey, manage a booking, or deliver services requested by you.
Legitimate Interests
Where processing is necessary for the effective operation and improvement of our business and services.
Consent
Where you have provided clear consent, such as subscribing to marketing communications or agreeing to the use of photographs.
Legal Obligation
Where processing is necessary to comply with applicable laws, regulations, insurance requirements or official requests.
Vital Interests
In limited situations where information may be required to protect the health, safety or wellbeing of an individual.
Special Category Data
Certain information, including health and accessibility information, may be classified as special category data under data protection legislation.
We process such information only when reasonably necessary for:
- Traveller safety
- Accessibility support
- Medical emergencies
- Insurance requirements
- Journey administration
Access to this information is restricted and handled with appropriate care.
Sharing Information
We do not sell, rent or trade personal information.
Where necessary for the delivery of a journey, information may be shared with trusted third parties, including:
- Hotels and accommodation providers
- Transport providers
- Local guides and ground operators
- Payment providers
- Insurance providers
- Professional advisers where required
Information shared is limited to what is reasonably necessary for the service being provided.
International Transfers
As our journeys may take place outside the United Kingdom, personal information may occasionally be transferred to suppliers or service providers located in other countries.
Where such transfers occur, we take reasonable steps to ensure that personal information is handled appropriately and securely.
Marketing Communications
If you choose to receive updates from Magus Journeys, we may occasionally send information about future journeys, events and offerings.
You may unsubscribe at any time by:
- Clicking the unsubscribe link in an email; or
- Contacting us directly.
We will never sell or rent marketing lists.
Photography and Media
Photographs and video may occasionally be captured during journeys.
Where photographs or video are used for promotional purposes, we will seek appropriate consent where required.
You may withdraw consent for future use at any time by contacting us. Withdrawal will not affect material already published prior to the withdrawal request.
Cookies
Our website may use cookies and similar technologies to improve functionality, understand website performance and enhance user experience.
You can manage cookie preferences through our cookie banner and browser settings. Further information is available in our Cookie Notice.
Data Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, disclosure, alteration or destruction.
These measures may include secure cloud storage, password protection, access controls and two factor authentication where appropriate.
While no system can guarantee absolute security, we take data protection seriously and seek to maintain appropriate safeguards.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Deliver our services
- Meet legal and regulatory obligations
- Maintain accounting records
- Fulfil insurance requirements
- Resolve disputes
- Protect legitimate business interests
When information is no longer required, it will be securely deleted or anonymised where appropriate.
Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information
- Restrict processing
- Object to certain processing activities
- Withdraw consent where consent has been relied upon
- Request transfer of your information to another provider
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us using the details above.
Children’s Privacy
Magus Journeys does not knowingly collect personal information from children under the age of 16 without appropriate parental or guardian consent.
Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites and encourage visitors to review their privacy policies separately.
Data Breaches
In the event of a personal data breach, we will take appropriate steps to investigate the matter, minimise potential harm and comply with any applicable legal reporting obligations.
Where required by law, affected individuals and relevant authorities will be notified.
Complaints
If you have concerns about how your personal information has been handled, please contact us first and we will do our best to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the United Kingdom’s data protection regulator.
Changes to This Policy
We may update this Privacy Policy from time to time.
The most current version will always be published on this website, and the revision date shown at the top of the policy will be updated accordingly.